Complaint in. Case created. Immediately.
Your AI captures the complaint, assigns it to the order, and triggers the process — before your team has to search manually.
Today's Reality
Complaints arrive via email, phone, letter, or portal — each time captured manually.
Staff search for the order, delivery note, specification — often across different systems.
Assignment (which part, which order, which defect) takes more time than the actual processing.
Documentation for quality management (ISO 9001) is time-consuming and incomplete.
What Your AI System Can Do
Capture
Complaint comes in — email, form, portal. The system recognizes customer, product, defect description.
Assign
Automatic matching with order, delivery note, specification in the ERP.
Document
Complaint file is created, categorization happens automatically. ISO-compliant documentation from the start.
Process
Your team gets a ready case — with context, history, and recommended action.
Especially relevant if:
You handle 20+ complaints per month. You're a supplier with documentation requirements (ISO 9001, IATF 16949). Processing depends on 1-2 people who know the process and the customers.
Under the Hood
Infrastructure
On-premise or EU cloud.
Integration
Direct connection to ERP, QM system, email.
Models
Trained on your complaint categories, products, and customers.
Audit-ready
Every step is documented and traceable.
How It Works
Sprint
We analyze your complaint process with real cases. Business case and feasibility. Fixed price.
Implementation
System productive, integrated, documented. Clear scope, clear price.
Operations
Ongoing optimization with new complaint data.